1+ months

Technical Leader - SDWAN

Cisco Systems Inc.
Poland, NY 14747

What You'll Do

As a SD-WAN Technical Leader, you will collaborate with talented, dynamic, passionate, and diverse team members who support the high-end Cisco customers to resolve highly complex technical issues within Enterprise Networking solutions. You will be the focal point for  Escalation support to high-profile Cisco customers. Working with state-of-the-art technologies and solutions will also be part of your job. Cisco SD-WAN Technical Leaders are trusted advisors to Cisco customers. They directly impact the Customer Dedication with Cisco which reflects Cisco's success as a business leader. In this role, you will interface with partners, Sales and Engineering as the voice of the customer to drive product quality and new products and solutions in SD-WAN. You will also be responsible to provide guidance and mentor next generation of support engineers.


Education and experience

  • Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
  • 5-10 or more years of customer support experience, including expert analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
  • Prior experience as an escalation point in NOC/ TAC environment is a must
  • Working knowledge of SD-WAN industry
  • Strong exposure to large enterprise network environment
  • Experience installing, configuring, and maintaining all manners of network hardware, cabling and associated peripherals including Switches, Routers, Firewalls, Proxies, Traffic Managers, and other network appliances.
  • CCIE level certification

Technical skills

  • Expertise in WAN technologies
  • Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
  • Familiarity with Transport Layer Security (TLS) and IP Security (IPsec)
  • Network Operating System experience, preferably IOS /IOS-XE
  • Experience in Linux, CPU architectures, virtualization and Linux device drivers would be a plus
  • Programming experience in C , TCL , Python would be a plus
  • Functional knowledge of Virtualization technologies & Cloud platforms (AWS, GCP,Azure) would be a plus

Soft skills

  • Excellent verbal and written communication skills
  • Experience interacting with customers/partners or in a client facing role
  • Commitment and ability to resolve complex technical problems, multitask and be dedicated to customer success
  • Ability to interface with cross-functional Cisco teams like Sales, Engineering and translate knowledge and experience into product improvements
  • Ability to work effectively with and provide guidance to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within delivery teams.
  • Ability to work with a cross-functional and geographically diverse team is expected. 

What is in it for you?

  • You will get the opportunity to join industry wide recognized top support organization
  • Unique chance to become best in class SDWAN expert with access to unique engineering knowledge
  • Opportunity to participate in multiple customer facing regional and global events like: Cisco Live / Cisco Partner Virtual Events (PVT)/ Cisco Connect
  • Attractive compensation package with bonus and benefits package including company car / or car allowance

Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

Who You'll Work With

You will work with a tight knit, highly skilled team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Our engineers are passionate about what they do and go above and beyond to assist not just the customer, but also their teammates and peers. Work hard, play harder is the motto of the team. The team is a good mix of engineers with varying years of experience in Cisco technologies and solutions, and each-and-every-one of them bring phenomenal value to the table. Our team has global presence located in US, Belgium, Portugal, Poland, Mexico and India centers.

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-03-30 Expires: 2022-06-22

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Technical Leader - SDWAN

Cisco Systems Inc.
Poland, NY 14747

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