1+ months

Technical Product Specialist

Hamburg, PA 19526

Description

This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company. The role can be based in Berlin or Hamburg.

About the job:

-Deliver post-implementation product support to Xandr customers

-Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

-Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement

-Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas

-Provide assistance when needed and share product knowledge with Client Services team members

-Nurture close relationships with clients to become a trusted advisor









Qualifications


Outstanding troubleshooting, analytical, and problem-solving abilities

-Demonstrable passion for learning new technologies

-Strong organization and process-orientation skills, while also being entrepreneurial

-Able to proactively achieve goals while being an excellent team player

-Must be fluent in English and German

-Beneficial tech skills (if you don't have all of them, you can learn them at AppNexus!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols SQL scripting and relational databases APIs, particularly RESTful is helpful

Categories

Posted: 2020-04-06 Expires: 2020-06-21

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