10 days old

Technical Service Representative

Douglas Dynamics
Rockland, ME 04841
  • Job Code


Douglas Dynamics is North America's premier manufacturer and upfitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.


Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:

  • Be Customer & Results Driven
  • Anticipate the Possibilities
  • Collaborate & Care
  • Communicate Responsibly
  • Develop Self & Others
  • Get Better Every Day

We are seeking a Technical Service Representative.


Provide technical support, product information and training to Douglas Dynamic's personnel, distributors/dealers and end-users. Process warranty claims, collect and report data. Participate in product research, development and support Sales and Marketing projects as needed.


  • A fulfilling career with the ability to contribute to an Industry leader
  • A comprehensive suite of benefits
  • Competitive salary commensurate with experience
  • A generous 401k match
  • Profit sharing for all full-time employees


  • Answer telephone calls, e-mails and letters from customers and end users concerning products and complaints.
  • Administer RMA claims in the warranty program including customer contact, data entry, disposition of claims and returned product. Some repair of product returned under warranty and the development and maintenance of warranty reports is required.
  • Must have Valid State driver's license, Ability to meet DOT requirements to operate a DOT registered vehicle, ability to obtain a passport for business travel outside the U.S., ability to be licensed to operate a fork truck
  • Assist in the development/improvement of training materials, product displays, training aids and presentations. Train distributor/sub dealer personnel and end users at individual,
    regional and factory locations in product knowledge, troubleshooting and repair of all Douglas Dynamics Snow and Ice Equipment.
  • Install, service and maintain Douglas Dynamics products on Regional Sales Manager demo vehicles. Provide Sales, Advertising and Marketing department with support for sales events and photo shoots requiring assembly and presentation of product.
  • Participate in fit-up checks of current kits on new model/year trucks and assist the Innovations Department in field tests of newly designed products.
  • Proof read all technical literature for content, grammar and clarity.
  • Follow all company rules, procedures and policies. Maintain a safe work area and equipment. Promptly reports or resolves any unsafe condition.
  • Able to talk and hear. The employee will frequently stand, walk, sit, reach, grasp, feel, climb, stoop, kneel, crouch or crawl. The employee must regularly lift and/or move items up to 10 lbs., frequently lift and/or move up to 25 lbs., and occasionally lift and/or move items up to 50 lbs. To successfully perform the essential duties of this job the employee must be able to see with close vision, color vision, depth perception, and to adjust focus. Individual must be able to travel long distances by vehicle and commercial carriers.



  • Associate's degree or equivalent from two-year college or technical school; and/or high school diploma or equivalent plus six months to one year experience and/or training in hydraulic and 12V electrical systems. Manufacturing experience helpful but not required.

Related Skills and Knowledge:

  • Understanding of the operation of machinery and equipment.
  • Developing ability to utilize tools such as drills, grinders, welder, etc.
  • Developing ability to troubleshoot and repair snow and ice removal equipment manufactured and marketed by Douglas Dynamics.
  • Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
  • Able to apply concepts of basic algebra and geometry as required.

Communication/Interpersonal Skills:

  • Communicates efficiently, effectively and professionally as perceived by the internal and external customers.
  • Demonstrated ability to consistently maintain a high level of energy and enthusiasm that is undeniably perceived by internal and external customers.
  • Demonstrated ability to accept and support changes in procedures, products, and services and offer constructive feedback throughout the developmental process.
  • Demonstrated ability to work effectively with wide-ranging personality.
  • Demonstrated ability to operate effectively in a team environment across discipline and geographical boundaries.

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. #Diversity

Posted: 2021-02-19 Expires: 2021-03-22

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Technical Service Representative

Douglas Dynamics
Rockland, ME 04841

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