1+ months

Technical Solutions Architect - Webex Contact Center

Cisco Systems Inc.
London, England SW1A 2

Job Description:

The Cisco Webex Contact Center team is looking for an experienced, high-energy Technical Solutions Architect (TSA) supporting the EMEAR market. The primary objective of this role is to assist the sales activity of the EMEAR Cisco sellers and partners as they work with their commercial and large customers and prospects.

This position will require the TSA to present business solutions backed by solid data, provide concrete business examples of the benefits of the proposed solution, and offer relevant facts that distinguish Ciscos offer from those of competitors. The TSA must be able to present a clear and convincing demonstration of those capabilities. The TSA will understand customer contact requirements and align our cloud contact centre offer to meet those specific needs.

This position may require 50% travel throughout Europe.

This role requires that the individual can:

  • Identify customer business imperatives through in-depth discovery
  • Understand the customer business problems and how our solution can help fix those issues
  • Be able to define how Cisco's products, services and partners can achieve the customer's desired business outcomes (capability selling vs feature selling)
  • Effectively interact at the executive / business decision maker level as well as IT
  • Develop & present compelling business cases to customers, maintain expert-level knowledge of all elements of the business case, including customers important metrics
  • Collaborate with the Cisco Account Manager and PSS to orchestrate Cisco and partner resources through the sales lifecycle, including pre-sale, delivery, post-sale support, and achieve customer success
  • Demonstrate their engagement experience and subject matter expertise to improve Cisco's relevance in delivering compelling Cloud CC solutions
  • Understand our subscription-based pricing model and assist in creating valid quotes in Cisco Commercial Workspace
  • Provide consistent updates to the BU about product needs as they are uncovered in the marketplace

Required Expertise:

  • 5+ year minimum of successful frontline technical support of Contact Center Solutions and / or associated applications such as Workforce Optimization, Campaign Management, Speech Recognition, AI and Webex XM (experience management)
  • Excellent presentation, demonstration, and customer interaction skills
  • Expertise on how well-defined solutions can help customers transform the way they deliver customer/agent experiences
  • Understand the differences between subscription solution based selling vs premise
  • Strong ability to collaborate with other areas of the global Cisco CC BU

Personal Attributes

  • Consultative solutions/business-value problem solving approach to engagements with C-Level and senior executive leaders
  • Ability to work with both VAR and SP Go-To-Market partners
  • Strong communication and listening skills, a detailed approach to sophisticated problem solving
  • Ability to listen, establish relationships, gain consensus, rapidly establish credibility with and gain confidence of multiple areas across Cisco, Partners, and the extended team
  • Demonstrated ability to be flexible, positive, and creative in a multifaceted, fast-paced, and challenging environment

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Posted: 2020-10-28 Expires: 2020-12-27

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Technical Solutions Architect - Webex Contact Center

Cisco Systems Inc.
London, England SW1A 2

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