24 days old

Technical Support Lead - Food and Retail Systems

Sodexo
Cheektowaga, NY 14227

Unit Description

Technology plays an integral role in growing our business to become more competitive, fostering a culture of innovation. You have ideas. We want to hear them.

 

Sodexo is seeking a Technical Support Lead Food and Retail for our Cheektowaga, NY office Join a growing team in a critical and highly strategic business segment.  Be part of a transformational experience as we meet the challenges of todays business landscape and lay the foundation for future growth.   

 

Sodexo is looking for a strong technical contributor with expertise in enterprise system integrations and interfaces including Master Data, Food Production, Ordering, Inventory, and Reporting. Candidate should be able to research problems discovered through quality analysis and develop solutions to the identified problems. This job involves coordinating technical production support activities including problem identification for both third party and internally developed Food Management System components to meet SLAs in particular business processes responsible for formulating system's scope and objectives relative to the company's business plan and industry requirements. The candidate should devise and/or modify procedures to solve the most complex technical problems related to support challenges within the team. The candidate should be able to create detailed specifications, flow diagrams, general processing instructions, and testing recommendations.

 

The successful candidate will:

  • Strong Support/Troubleshooting skills:
    • Technical subject matter expert in Food Management Systems functionality and all related integrations and interfaces including Master Data, Food Production, Ordering, Inventory, and Reporting.
    • Research problems discovered through quality analysis and develop solutions to the problems. Requires strong focus on detail and quality.
    • Coordinates technical production support activities including problem identification for both third party and internally developed Food Management System components in order to meet SLAs.
  • Strong Organizational Skills:
    • Works closely with IS&T Food & Retail Systems team, internal business partners, across functional groups and in setting product priorities, leading technical deliverables and technical support activities related to the Food Management System environments.
    • Evaluates and enables technical process improvements and integration activities related to Food Management System landscape. Participate in requirements gathering and documentation.
    • Ability to lead cross-function resources through short to intermediate duration projects, ability to track deliverables, create and present project updates to mid and senior level management.
  • Ability to create Technical Documentation:
    • Create and maintain internal system integrations escalation procedures along with highly efficient monitoring to ensure a stable and reliable production run time environment.
    • Possess the ability to create artifacts to effectively communicate functional design, technical design, flow diagrams, and testing recommendations.
  • Provides 24x7 on-call support as part of a rotating on-call schedule.

Is this opportunity right for you? We are looking for candidates who have:

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong experience with PL/SQL (Oracle) and T/SQL (MS-SQL) query with Excel as a data visualization tool pivot tables.
  • Strong experience in scripting languages to develop short-term fix for production problems.
  • Business Analysis skills including facilitation of requirements, documenting functional specifications and business process flows.
  • BS in Computer Science, Information Systems or Engineering and/or 5+ years of equivalent industry experience in developing and deploying systems.
  • Familiarity with Food & Retail systems, Data Analysis, and various system Integrations.

Learn more about Sodexos Benefits 

 

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Our IS&T team supports 13,000 locations across North America and collaborates with the entire Sodexo Group, spanning 72 countries. Sodexo empowers its employees who have developed a thorough understanding of the organization to create their own career path.

Position Summary

Top level technical expert in one or more highly specialized areas of applications systems analysis and programming. Acts independently under general direction. Provides technical leadership on complex projects. May act as expert in business or functional area. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Responsible for program design, coding, testing, debugging, and documentation. Has full technical knowledge of all phases of applications systems analysis and programming. May be responsible for multiple phases of a project. May have duties instructing, directing, and checking the work of other applications systems analysis and programming personnel.

Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experience

Basic Functional Experience - 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Categories

Posted: 2021-04-15 Expires: 2021-05-15

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Support Lead - Food and Retail Systems

Sodexo
Cheektowaga, NY 14227

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast