14 days old

Technical Support Specialist

Multiple Cities, Multiple
  • Job Code


Your Role and Responsibilities

Your Role and Responsibilities
We have 1 position available for an enthusiastic Support Engineer, in our world-wide customer support team under DevOps for Enterprise Systems group in IBM z Systems.

We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.

This position requires a comprehensive understanding of both Windows and Linux operating systems and proven experience using general troubleshooting tools and commands for these platforms, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting Java-based applications is essential.

The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.
Excellent written and spoken English skills are required.

Required Technical and Professional Expertise
Minimum 2-3 years experience in Customer Support
Analytical ability (Problem determination/troubleshooting/researching)
Good time management and organizational skills
Self-starter & ability to work effectively in a team environment
Strong technical background in computer systems
Excellent communication skills
Self-motivated and proactive to solve problems and accomplish assignments
Logical and analytic approach to problem solving
Organized, analytical and methodical
Highly reliable, team player
Very good knowledge of Microsoft Operating systems (Windows XP, Windows 7, Windows Servers)
Good knowledge of Linux Operating System
Very good spoken and written English skills, other foreign language is a plus
Excellent communication skills
Microsoft SQL Server (installation, basic administration)
Databases (complex queries, views, stored procedures)

Preferred Technical and Professional Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-27 Expires: 2019-12-27

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Technical Support Specialist

Multiple Cities, Multiple

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