30 days old

Technical Support Specialist

Sydney, NSW 2065
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
  • Youll be the face of support and are key to our customer success and happiness.
  • You will act as a primary support contact to identify, troubleshoot and resolve technical issues. Demonstrating your technical and negotiation skills, youll collaborate with other support teams to prioritize and diagnose problems to resolution. Clearly communicating your action plans, youll ensure clients feel supported.
  • In this role youll specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Providing technical support assistance to clients and IBM field support (SSRs) using problem determination/problem source identification skills.
  • This role offers an exposure to latest technologies and software development processes, development of key business skills in client management, problem analysis and issue resolution.
  • This is a quality technical support role and you will gain an in-depth understanding of the internal code of Engineering Lifecycle Management software tools.
  • The Technical support Specialist has an understanding of products, offerings and services within their specialty as well as eye for business.
  • You would also be creating technical content for web based self help resources.
  • Drawing upon your experience, youll be able to recommend and implement improvements to existing technical support tools, procedures, and processes.
  • Youll have the opportunity to deliver training and mentoring for others on the team, whilst developing your own skills in client management, problem analysis and issue resolution.

Required Technical and Professional Expertise
  • At least 2-3 years of experience in a customer-facing product support role.

  • SQL and Query Performance Experience (3+ years)

  • Relational Database (especially Db2) (3+ years) and associated stack (OS, filesystem, x86 and Power hardware platforms).

  • Understanding of DataWarehouse Deployments and overall Datawarehouse Ecosystem (2+ years)

  • All applicants must have good written and verbal communication skills in English. Self-starter, comfortable working independently

  • You have initiative, client focus, good problem solving, and time management skills. Understanding of Software development cycle.

  • Taking initiatives to own accounts and issues and driving team members toward common goal of winning business

  • A solid technical background in operating systems, knowledge of DB2, network protocols, and storage devices is helpful.

  • Skills in scripting languages is a definite advantage and any software development experience is also well regarded.

Preferred Technical and Professional Expertise
  • Follows through. Takes the initiative to own issues until resolution

  • Unquenchable thirst for constant learning

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our clients data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-22 Expires: 2019-10-22

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Technical Support Specialist

Sydney, NSW 2065

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