22 days old

Technician V

Bentonville, AR 72712
1008191BRReq ID:1008191BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Technician VEmployment Type:Full TimeCity:BENTONVILLEState:ARPosition Description:

+ Completes work assignments and priorities

+ Complies with company policies, procedures, and standards of ethics and integrity

+ Contributes to the continuous improvement of field technician services and processes

+ Manages and resolves critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups)

+ Recommends business solutions to support organizational strategy

+ Troubleshoots and resolves complex issues (for example, server and storage capacity issues)

Additional Preferred Qualifications:

+ 1 year s experience conducting problem or incident management.

+ 1 year s experience speaking a second language (for example, Spanish).

+ 1 year s experience using basic word processing and email software (for example, Word, Outlook).

+ 1 year s experience with information technology systems (for example, hardware, software) for stores, distribution centers, and mainframes.

+ 1 year s experience working at a call center or service help desk.

+ 2 years experience in information technology or related field.

+ Associate's degree in information technology or related field.

Category:Customer Service and Call Center Hourly/Salary:HourlyShift:0Division:WalmartDivision Summary:At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Requisition Template:Home Office


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Bentonville, AR 72712

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Bentonville, AR

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