10 days old

Techshed Resolution Pro Support Expeditor

San Mateo, CA 94403
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E \u003C/strong\u003EThe associate in this position takes inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer issues. Identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing resources available.\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 80%- Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution. \u003Cbr /\u003E 20%- Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to a Resolutions Expediter Supervisor or Manager. \u003Cbr /\u003E This position has no direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E1 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E - Associate\u0027s degree \u003Cbr /\u003E - Proficient in Salesforce/CRM, Outlook and navigation of common web applications \u003Cbr /\u003E - Home Improvement Experience \u003Cbr /\u003E - Technical aptitude for troubleshooting \u003Cbr /\u003E - Ability to partner with internal and external business partners\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E- Negotiating/Influencing skills \u003Cbr /\u003E - Excellent verbal and written skills \u003Cbr /\u003E - Attention to quality and detail Microsoft Windows/Office proficient \u003Cbr /\u003E - Proficient typing/keyboarding skills Multi-tasking capability/Time and Case Management skills\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-15

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Techshed Resolution Pro Support Expeditor

Home Depot
San Mateo, CA 94403

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