9 days old

TERRITORY OPERATIONS MANAGER - HAWAII/GUAM

Honolulu, HI 96813
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Territory Operations Manager (TOM) schedules, manages and delivers operational training in pre-defined areas for salaried and hourly retail associates. The goal of the Territory Operations Managers is to increase operational performance in under performing stores. The TOM will accomplish this by teaching and training in the aisles with associates or in a training room environment using a variety of tools provided to them including web based training, training on a mobile device, as well as webinars. The stores in which a TOM visit is required will be managed centrally at the Store Support Center. Each visit to outlier stores will occur over a 3-4 day period in which the TOM will facilitate detailed training designed to increase store performance. The Territory Operations Manager may be required to visit other stores in the region to engage with associates and identify best practices. Additionally, the TOM will occasionally be required to drive sales in stores by providing excellent customer service. TOMs will be assigned to a regional geography and will not be assigned to a particular store on a regularly basis.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E Delivery of training and development curriculum for store associates in key operational areas such as Front End, Back End (Receiving and Freight), Tool Rental and Repair, Interconnected Retail including Selling Systems, In-Stock, Customer Service, Safety and Asset Protection \u003Cbr /\u003E Ability to evaluate operational processes and quickly identify positive and negative trends \u003Cbr /\u003E Remain current and well versed on operational processes and updates \u003Cbr /\u003E Ability to quickly adapt to change and implement new practices \u003Cbr /\u003E Anticipates impact of change; plans how to communicate change effectively and build support \u003Cbr /\u003E Effectively communicate and partner with Store Managers and District Managers on operational areas of improvement needed and next steps \u003Cbr /\u003E Plan, implement and conduct in-store training sessions including partnering with Store Manager prior to visit, outlining key areas to be trained and following up on next steps/actions taken \u003Cbr /\u003E Monitors course material for effectiveness, reviews feedback and provides recommendations to Store Support Center to improve \u003Cbr /\u003E Establish and build relationships with a wide range of associates locally, regionally, and nationally; maintain regular communication with associates via direct contact, email, conference calls or webinars \u003Cbr /\u003E Ability to speak and present to groups of associates speak interpersonally with individuals, report to management and interact with the Store Support Center\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Position Reports to Regional Director, Operations \u003Cbr /\u003E Position has no Direct Reports\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel more than 50% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E1 year\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Air Travel may be required\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E At least 3 years of relevant work experience, preferably big box retail\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003EFunctional/Technical Skills \u003Cbr /\u003E Problem Solving \u003Cbr /\u003E Planning \u003Cbr /\u003E Conflict Management \u003Cbr /\u003E Action Oriented \u003Cbr /\u003E Drive for Results \u003Cbr /\u003E Presentation Skills \u003Cbr /\u003E Approachability \u003Cbr /\u003E Motivating Others\u003C/div\u003E

Categories

Posted: 2019-11-07 Expires: 2019-12-11

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

TERRITORY OPERATIONS MANAGER - HAWAII/GUAM

Home Depot
Honolulu, HI 96813

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast