13 days old

The Home Depot PRO - Category Experience Analyst

Jacksonville, FL 32202
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003EThe Category Experience Analyst works closely with their leadership team to understand the merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to identify areas necessary to improve the customer research/buying experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E35%- Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.\u0026nbsp;\u003C/li\u003E\u003Cli\u003E30%- Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution.\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Develop and execute taxonomy changes in the system necessary to support new on-boarding and business changes.\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Execute systems changes for promotional activity.\u0026nbsp;\u003C/li\u003E\u003Cli\u003E5%- Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Category Experience Manager.\u0026nbsp;\u003Cbr /\u003E This position has no direct reports.\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENT:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETRAVEL:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel 5% to 20% of the time.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EEDUCATION REQUIRED:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003EYEARS OF RELEVANT WORK EXPERIENCE:\u0026nbsp;\u003C/strong\u003E0 years\u003Cbr /\u003E \u003Cstrong\u003EPHYSICAL REQUIREMENTS:\u003C/strong\u003E\u003Cbr /\u003E Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).\u003Cbr /\u003E \u003Cstrong\u003EADDITIONAL QUALIFICATIONS:\u003C/strong\u003E\u003Cbr /\u003E Proven results in at least one of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis and data analytics\u003Cbr /\u003E \u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EStrong numeric and advanced analytics aptitude\u0026nbsp;\u003C/li\u003E\u003Cli\u003EExperience working in a highly cross functional and collaborative environment\u0026nbsp;\u003C/li\u003E\u003Cli\u003EBasic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite\u0026nbsp;\u003C/li\u003E\u003Cli\u003ESome experience with online marketing or online merchandising preferred\u0026nbsp;\u003C/li\u003E\u003Cli\u003EHigh comfort level with working in an ambiguous, fast paced environment\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EKNOWLEDGE, SKILLS,\u0026nbsp;AND ABILITIES:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAbility to solve complex problems\u0026nbsp;\u003C/li\u003E\u003Cli\u003EStrong interpersonal, motivational, and communication skills (speaking, writing, presenting)\u0026nbsp;\u003C/li\u003E\u003Cli\u003EStrong attention to detail\u0026nbsp;\u003C/li\u003E\u003Cli\u003ETrack record of taking ownership and driving results\u0026nbsp;\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ECOMPETENCIES:\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAnalytical Thinking\u0026nbsp;\u003C/li\u003E\u003Cli\u003ECuriosity/Continuous Improvement\u0026nbsp;\u003C/li\u003E\u003Cli\u003ECross Functional Collaboration\u0026nbsp;\u003C/li\u003E\u003Cli\u003EResults Driven\u0026nbsp;\u003C/li\u003E\u003Cli\u003ECustomer Experience and Focus\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E

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Posted: 2020-10-08 Expires: 2020-11-07

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The Home Depot PRO - Category Experience Analyst

Home Depot
Jacksonville, FL 32202

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