23 days old

Tools Specialist

Multiple Cities, Multiple
  • Job Code

As a tool specialist, you are responsible for Manage BAU Operations ,Achieve SLA of assigned tickets and ensure 100% appl availability.

If you thrive in a dynamic, reciprocal workplace, IBM provides an environment to explore new opportunities every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Your Role and Responsibilities

What will you do

  • Responsible for the managing BAU Operations
  • Interact with customer and collect network requirement specifications and propose Low level design document
  • Achieve SLA of assigned tickets
  • Prepare built hand over document to the customer (IBM Internal Team) and provide operational training
  • Ensure 100% appl availability
  • Work in a client environment, manage monitoring & event management tools (ITM, ITCAM & Netcool)
  • Work with IT and Business users to resolve support and technical issues.
  • Understands client Business requirements and suggests solutions.
  • Provides technical inputs to stabilize & optimize the deployed Tools.
  • Work with Product team to upgrade versions & fix bugs.
  • Able to provide training to end-users/IT teams & create technical SOPs/training manuals

Required Technical and Professional Expertise
  • Minimum 4+ years experience on distributed architecture ITM & Netcool
  • Experience on ITM- HTEMS, RTEMS, TEPS, WPA, SPA & TDW on different ITM agents (OS, Universal, GSMA Agents), ITCAM /ITM Application agents (ITCAM DB2, SAP, AD, VMWare, MQ, Lotus etc).
  • Should be able to create and customize ITM Situations, deploy customize monitoring (script, query, URL, port, etc) using ITM Universal Agent,
  • Understanding of ITM historical data collection
  • Experience on working with different Tivoli Netcool Probes & Gateway
  • Experience in create/customize Netcool Omnibus Rules, Triggers, Procedures, create views, filters in Web GUI, Scripting, SQL queries.
  • Exposure on TCR and Cognos Frame Work Manger.
  • Should be able to customize Reports in TCR as per business requirement, Integration of Netcool with ICD
  • Good knowledge in Unix, Linux & Windows platform
  • Candidate should have basic knowledge on network components

Preferred Technical and Professional Expertise

BE/ B.Tech (IT/CS/ EC)/MSC-IT/MCA with ITIL, ITSM certification

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion. Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


  • Computers Software and Hardware
Posted: 2019-12-26 Expires: 2020-01-25

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Tools Specialist

Multiple Cities, Multiple

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