22 days old

Trainer - Telecommute within AZ or TX

Phoenix, AZ 85003 Work Remotely
  • Job Code

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

This position is for a Trainer supporting the Optum Shared Services - Transactions organization, including the Claims Operations, Payment Integrity, and Advanced Analytics Labs business units.  Chief responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced.  The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens.  They may also deliver soft skills training.

The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient.  Additionally, they will network across other areas of Optum Shared Services - Transactions Training to broaden their knowledge base and expand the training offerings. 

You'll enjoy the flexibility to telecommute* from anywhere within AZ or TX as you take on some tough challenges.

Primary Responsibilities:

Training Delivery

  • Conduct training for newly hired operational team members on core systems, processes, and applications
  • Provide training on culture and values aligned with Our United Culture
  • Deliver training using multiple mediums - classroom, webinar, blended learning approaches
  • Deliver continuing education, up skill, and performance improvement training as necessary
  • Provide feedback on trainee performance in the classroom to Operational Leaders

Training Preparation, Development, and Follow Up

  • Participate in the instructional design and development process as necessary for large scale curriculum design projects
  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
  • May enroll and grant credit in Learning Management System for courses administered
  • Maintain expertise as needed in functional areas supported
  • Plan, prepare and teachback new material prior to class start (side by sides, self-study, and live practice)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-09-01 Expires: 2020-10-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Trainer - Telecommute within AZ or TX

UnitedHealth Group
Phoenix, AZ 85003

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