3 hours

Transportation Specialist - Baton Rouge, LA

UnitedHealth Group
Baton Rouge, LA
  • Job Code
780511 Transportation Specialist Baton Rouge LA

Transportation Specialist - Baton Rouge, LA (780511)

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Transportation Specialist serves as a frontline resource for the UHC Community Plan in Louisiana to ensure all their varied needs are met. The Transportation Specialist will work in collaboration with several departments, including client services, operations, and training and development, to ensure a positive transportation experience for all UHC LA members with a focus on facilitating the ongoing administration of authorization queue, ensuring a high touch experience and ongoing monitoring for LA members requiring travel, meal and lodging coverage for health care services.  In addition, the role may assist with coverage for provider and facilities calls to National MedTrans to ensure high levels of service to the Louisiana market.  

Primary Responsibilities: 
  • Acts as a liaison with the LA plan in successful administration of the authorization queue and appropriate review and authorization for needed trips
  • Assists in the development of training for payer needs
  • Evaluates operational resources to make sure they are acting on payer needs and training directives
  • Participates in calls with the C&S health plan regarding travel, meals and lodging coverage and any needed prior authorization based on business rules
  • Support Call Center team as needed and as workload allows
  • Monitor and drive travel experience and measurement for UHC LA
  • Other duties as assigned by manager
  • High School Diploma or GED or higher
  • 2+ years Customer Service experience
  • Ability to analyze and resolve customer service issues
  • Experience using a computer, the internet, and Microsoft Office (Word, Excel, and Outlook) to create, copy, edit, send, and save documents
  • Type 30+ WPM
Preferred Qualifications:
  • 1+ year of Team Lead or Supervisory experience
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth, UHG, Transportation, Specialist, Baton Rouge, Louisiana

Job Details

  • Contest Number780511
  • Job TitleTransportation Specialist - Baton Rouge, LA
  • Job FamilyCustomer Services
  • Business SegmentEmployer and Individual

Job Location Information

  • Baton Rouge, LA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt


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Transportation Specialist - Baton Rouge, LA

UnitedHealth Group
Baton Rouge, LA

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