6 days old

TS - Technical Leader Enterprise Wireless

Cisco Systems Inc.
Mexico City, Mexico

What You'll Do

We are a team of Technical Leaders that requires the highest level of technical ability, innovation, and analytical skills.

Customer Problem Resolution: Active participation in customer escalations, Case Reviews, CAP, RRR for example:

Innovation: Automation (BDB/BORG), Patents, RFCs for example.

Engineering Partnership: CER, Serviceability, New Product/Feature Incubation, Field Quality/Top Issues for example.

Content Development: Techzone, CCO (White Papers), SCIM, ICCR, BDB Communities, CCIE Development for example.

Talent Development: Leadership Programs/Mentoring, Drive Accountability, and Culture, Self Development for example.

Who You'll Work With
This the team primarily provides technical leadership to TAC delivery teams in the region, which includes incubation of new products and services. You will be collaborating with TAC delivery teams, product BUs, Advances Services, TS Product Management, Acquisition Integration, Sales, and Service Readiness teams to drive scalability of new products and solutions. Work with the Global Technical Leader team and GTAC Technology Office to drive grassroots innovation.

Who You Are

We need a team player and natural innovator that can drive improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution. The focus should be on complex, interdependent, highly visible customer issues that have a broad impact. Serve as a cross-functional technical advisor by utilizing depth and breadth of knowledge to drive customer success. Are you an active leader in this evolution?

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
  • 5 or more years of customer support experience, including expert analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
    • CCNA, CCNP (Preferred) in DC or R&S architectures (CCIE Wireless Lab passed and active is a plus).
  • Expert Knowledge of Ciscos Wireless products like:
  • Meraki, WLC, APs, DNA Spaces, Radio Frecuency, CMX and Cisco Prime Infrastructure.

Expert knowledge of the security industry, products, and protocols.You are motivated by a service excellence attitude.You drive to achieve goals with limited supervision.

Commitment and the ability to resolve complex technical problems, multitask, and be dedicated to customer success.

Excellent verbal and written communication skills

Innate crisis management skills and ability to handle critical customer issues/problems

Experience interacting with customers/partners or in a client-facing role.

BS in a technical field (CS/EE preferred) or equivalent; 5-7 years of relevant experience

Programming skills (Python, Linux, Shell Scripting)

Desired Skills

Able to determine problems and deliver new solutions with a high level of customer satisfaction and has the ability to determine root cause and resolution for previously unknown problems.

Excellent verbal and written English communication skills.

Ability to work effectively with and provide guidance to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TL and CSE delivery teams.

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays, and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple-haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.


Posted: 2021-04-07 Expires: 2021-05-07

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TS - Technical Leader Enterprise Wireless

Cisco Systems Inc.
Mexico City, Mexico

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