5 days old

User Experience Designer

Cisco Systems Inc.
Carolina Shores, NC 28467

Who We Are

Our team, Digital Lifecycle Journeys (DLJ) expertise makes us uniquely qualified to address the evolving expectations of todays connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning, and automation; the team enables Cisco sellers and partners to deliver a powerful, personalized experiencethroughout the entire customer lifecycle. DLJ is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.

What youll do

As a UX Designer, your main responsibility is to build a compelling design and intuitive experience for both corporate and internal customer products. You will actively participate in design sessions with users, external clients and internal project teams throughout the product design lifecycle to ensure best outcomes. You'll work with our team of user researches, UX designers and software developers, as well as other stakeholders, to help define user stories, interpret solution requirements, solve design challenges, and champion design decisions. As a UX Designer, you will be responsible for challenging the status quo and championing the user experience. You will create, design and communicate concepts using sketches, wireframes, high-fidelity mockups, prototypes, information architecture diagrams and workflows.

We are looking for a mid-level candidate that is a brilliant problem solver, powerful evangelist, quick study, self-starter, and excellent communicator with a passion for intuitive, easy-to-use interfaces and the ability to achieve it. We are looking for that rare blend of interaction design, problem solving, visual design, and the ability to understand complex domains.

This is a full-time remote role.

Key Responsibilities

  • Interpret customer and user research findings to design effective and easy to use experiences
  • Advocate and represent the customer in product and platform development
  • Design elegant solutions to complex workflows
  • Create, evaluate and modify documentation and prototypes to support evolving software application development
  • Translate research, feedback, metrics and acceptance criteria into great experiences for our customers
  • Create wire frames, mock-ups, user flows, prototypes, process flows, design specifications to effectively communicate user interaction and design concept
  • Partner and work alongside software developers to ensure quality implementation
  • Validate new solutions with customers and internal stakeholders
  • Continuously iterate on the product experience based on customer feedback
  • Conduct concept and usability testing through user testing best practices.
  • Participate regularly in critique sessions
  • Demonstrate a passion to learn independently and share UX knowledge and expertise with others

What were looking for

  • A Bachelors degree in a related field (HCI, Graphic Design, Industrial Design)
  • 5-7+ years of experience required
  • Understanding of and experience with the full UX design process including information architecture, user flows, wireframes, and high-fidelity mockups
  • Proven experience as a UX Designer or similar role
  • Strong portfolio of design projects/wireframes/workflows
  • Ability to effectively manage multiple and conflicting priorities
  • Works well with other team disciplines and can encourage teams to adopt UX design solutions, but also can adapt designs to time and feasibility constraints
  • Demonstrates an understanding of visual design principles
  • Proficient in Adobe Creative Suite tools (e.g. Adobe Illustrator, XD, InDesign, etc.)
  • Problem-solving aptitude
  • Excellent communication skills

Who you'll work with:

You will work cross functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a critical role in driving Cisco towards becoming a data-driven digital organization. We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box.

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best and give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart! Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair - Dont care. Tattoos - Show off your ink. Like polka dots - Thats cool. Pop culture geek - Many of us are. Passion for technology and world changing? Be you, with us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Posted: 2020-10-16 Expires: 2020-11-15

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User Experience Designer

Cisco Systems Inc.
Carolina Shores, NC 28467

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