1+ months

User Experience Designer Wholesale Partner Experience (Cisco Webex)

Cisco Systems Inc.
Ireland, WV 26376

Want to help people around the world connect? Whether its by instant message, video meetings or calling  Webex helps millions of people get things done day in and out. Were forming a team to extend a Wholesale offer to our Service 

Provider channelenabling them to better serve their SMB and mid-market customers with Webexs Cloud Calling and Collaboration products. Designing a best-in-class experience for our partners will be key to driving a successful launch of our Wholesale program and supporting all manner of people and businesses in their digital transformation efforts, creating a more secure and inclusive global workforce. 


What youll do 

We need a designer to help us reimagine and develop a best-in-class experience for our wholesale partners and their customers, from concept to implementation. Youll coordinate with other designers, researchers, engineers and product managers to develop innovative solutions in line with business goals and technical requirements. 

To make it happen, you will: 

  • Collaborate cross-functionally and with other designers. 

  • Be a tireless advocate for the end user and best-in-class customer experiences.

  • Think creatively to provide best-in-class user experience solutions that address business problems and technical requirements.

  • Present and demo design work often in order to validate concepts, secure leadership buy-in and keep teammates and co-collaborators well-informed.

  • Work with UX research teams to conduct usability tests and user research (including creating prototypes).

  • Engage with users and customers to gather feedback and drive continual improvements to your work.

  • Study analytics and use data to drive design decisions and support or dispel your assumptions.

  • Work with a global team across continents and time zones.

  • Be self-motivated and able to self-manage tasks, deadlines and schedule. 


Who youll work with 

Youll work with an experienced group of product managers, engineers, and designers in the Collaboration Technology Group (CTG). The team is a combination of veteran industry pros familiar with Calling technology, and folks newer to the industry ready to offer fresh perspective.  


Who you are 

  • Designer with 2-4 years of professional experience with a UX-focused portfolio that demonstrates experience designing digital products 

  • Bonus points if you can demonstrate experience with admin dashboards & tools 

  • Formal training in User Experience, Product Design, Human Factors or equivalent work experience 

  • Keen understanding of usability principles and design thinking  

  • Proficient in Figma 

  • Works fluidly within design systems (and knows when to strike out into new patterns to contribute back to the system) 

  • Excellent communication & collaboration skills 

  • Ability to navigate and make progress on projects with ambiguity and uncertainty 


Why Cisco? 

#WeAreCisco, ranked the #1 Best Place to Work in the World, where each person is unique, bringing their talents to work as a team and make a difference. Heres how we do it:   

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company and a security company (but were not bragging). Were a blockchain company, and an AI/machine learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!  

Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).  

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA). We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, theres no moving forward.  

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and changing the world? Be you, with us. 


Cisco Equal Opportunity  

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.  

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


Posted: 2021-05-19 Expires: 2021-08-01

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User Experience Designer Wholesale Partner Experience (Cisco Webex)

Cisco Systems Inc.
Ireland, WV 26376

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