5 days old

UX Designer - La Crosse, WI or Telecommute

La Crosse, WI 54601 Work Remotely
  • Job Code

At Optum, the mission is clear:  Help people live healthier lives and help make the health system work better for everyone


OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

OptumServe's User Experience team focuses on providing an optimized experience for customers and users to ensure delivery on expectations and satisfaction through the process.


The UX Designer will be responsible for owning one end-to-end segment of LHI's user experience including all aspects of execution: gathering and refining requirements, research, design concepting, and testing/validation.  The Sr. UX Designer will own the entire experience for this segment and will lead ongoing support, maintenance and continuous improvement.


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Leads cross-functional teams and deliverables related to user experience from ideation to prototype, including research, conceptual design, operational/flow design, wireframes, interaction design, visual design and research
  • Distills broad experience, digital strategy and vision into crafting experiences for LHI user groups
  • Translates abstract concepts and problems into simple, elegant, and innovative designs expressed in complex worksheets (forms), process flows, journey maps, storyboards and rapid prototypes for the full scope of user experience
  • Writes content for digital experiences that aligns with user's needs
  • Executes usability tests, pilot programs and research
  • Advocates for innovative, consumer­centric and consistent experiences
  • Develops and maintains a deep understanding of our products within the digital channel of service delivery
  • Works collaboratively with visual designers to ideate new concepts that meet the needs of both users and the business while stretching our creativity
  • Leverages the ability to seek, analyze, apply and advocate based on customer insights (user data, analytics and requirements, etc.) to inform and shape user experiences through the entire suite of products
  • Develops and provides successful strategic and tactical design recommendations based on technical feasibility, usability findings, industry standards and contract requirements.
  • Works collaboratively with development and business analyst teams to understand constraints and identify opportunities to modernize our product design for users
  • Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences
  • Drives and evangelizes experience thought leadership in the organization
  • Exhibits a drive for innovation, high quality and testing
  • Mentors and develops talent in colleagues throughout the organization

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-06-29 Expires: 2020-07-29

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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UX Designer - La Crosse, WI or Telecommute

UnitedHealth Group
La Crosse, WI 54601

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