20 days old

Watson Health Clinical Support Specialist

Daytona Beach, FL 32114
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
This position will be located in Daytona Beach, FL

The Watson Health Clinical Support Specialist specializes in performing problem determination and problem source identification in software environments. Responsibilities include focusing on individual/team/department/ operational objectives.

Responsibilities include:
  • Be responsible for performing the duties and jobs of the Support Specialist by responding quickly and appropriately to help requests, work will include supporting remote users and sites.
  • Adhere to Helpdesk SLAs and agreed to response times. Document common help requests and solutions. Work to solve root causes of recurring problems.
  • Accurately document all support activity in the tracking system in a timely manner.
  • Contributes positively towards the achievement of performance targets in all aspects of the teams activities.
  • Effectively communicate with management and teammates in all stages of work.
  • Demonstrate soft skills and technical skills that contributes to client satisfaction.
  • Collaborate with our group and others within our business unit to provide seamless problem resolution.
  • Demonstrate ability to respond and update to customer issues in a timely manner, where applicable.
  • Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
  • Identifies and communicates improvements in the work process for customers and peers.
  • Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable).

Required Technical and Professional Expertise
  • Strong knowledge of computer hardware such as: workstations, servers & storage devices required
  • Strong knowledge of workstation & server OS platforms required
  • Strong knowledge of network infrastructure and communication protocols required
  • Degree from a Technical College/University or equivalent experience

Preferred Technical and Professional Expertise
  • Familiarity with database technologies such as: SQL, DB2 & Oracle required
  • Strong customer service, documentation & communication skills required
  • Ability to manage & prioritize multiple work assignments with minimal supervision required
  • Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required
  • 1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions.
  • Understanding of clinical workflow in a medical imaging environment.
  • Familiarity with DICOM and/or HL-7 standards.
  • Bachelors Degree preferred in one of the following areas: Biomedical
    Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics

About Business Unit
IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the worlds most pressing health challenges through data and artificial intelligence insights.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
US Citizenship required.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-05 Expires: 2020-02-04

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Watson Health Clinical Support Specialist

Daytona Beach, FL 32114

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