16 days old

WORK CENTER TECHNICAL SUPPORT

Campinas
At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Heres your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.


At AT&T, we bring the world together with technology in ways you never imagined. Whether its your next big idea or the newest innovation, were looking for people like you to lead the way. Your creative solutions could impact innovations across telecommunications, high-speed Internet and pay TV. Its an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T.


We are looking for a highly motivated and reliable individual with effective problem-solving skills to join our young, multi-cultural team, working on a variety of network technologies that AT&T supports for IBM/Kyndryl. Our role is to perform service assurance and service delivery tasks for our business customers performing daily activities in monitoring ticketing tools, management and documentation of tickets, troubleshooting Tier1.5 and escalation to Tier2, acting resolving issues, understanding requests and planning to apply these following the ITIL standards and best practices.


You as a WORK CENTER TECHNICAL SUPPORT will be in charge of:


This role requires the candidate to handle tickets, changes and requests from customers needs on Security, DDI (DNS, DHCP, IPAM) and Routing/Switching domain.


The candidate must have experience in ticketing tools such as Service Now, Maximo and other tools.


Operating and use monitoring tools to support networking and security troubleshooting.


Coordinate with Vendor and third partners for replacement of parts.


Role includes planning, executing, documentation and troubleshooting for customers.


Ability to self-develop and learn new technologies.


Working with Tier2, Vendors and other operations teams to execute requests, resolving issues and changes without delay or outages.


Network documentation and process handling using ATT and customer tools.


The candidate should have good communication skills and be able to work with an international team and understand their requirements.


The job may require work on different shifts include weekends since its a 24x7 operations.


Qualifications:


-Routing/Switching: Cisco

-English

-Good to have

-Spanish

-Security: Firewall


Ready to join the #LifeAtATT? Apply today
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Posted: 2022-05-06 Expires: 2022-06-05

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WORK CENTER TECHNICAL SUPPORT

AT&T
Campinas

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