1+ months

Workforce Analyst

Kennesaw, GA 30144
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E This position will be responsible for the analysis of the key factors driving staffing and labor costs. Strong analytical skills and the ability to work independently are essential for this function. The analyst makes decisions based upon the data collected, and reports the impact of such decisions. Needs to be proactive in determining long and short term staffing needs and the scheduling of those resources to achieve business service levels.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ECreates, updates and maintains databases to ensure inventory and ordering levels. This is accomplished by analyzing past trends, forecasting future volumes, and creating a plan to allocate resources to maintain business service levels.\u003C/li\u003E\u003Cli\u003EAnalyze and determine best time to conduct off-line activities while maintaining service/productions levels.\u003C/li\u003E\u003Cli\u003EAttends staff planning meetings, facilitates daily meetings to discuss results for previous day and plans for current and future days. Documents and recommends improvements of workforce management processes.\u003C/li\u003E\u003Cli\u003EGenerate and release associate schedules and participates in the creation and implementation of new scheduling strategies\u003C/li\u003E\u003Cli\u003EDesigns schedules for the shift bidding or mini bid process, ensuring the schedules match the arrival of calls or non phone work queues. Update associate preferences in Blue Pumpkin to ensure schedules are generated.\u003C/li\u003E\u003Cli\u003EProvides detailed analysis and recommendations for staffing levels during special events, such as holidays\u003C/li\u003E\u003Cli\u003EDevelops skilling strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rates\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ETypically reports to Sr. Workforce Analyst\u003C/li\u003E\u003Cli\u003EResponsible for helping others and providing on-the-job training or guidance\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Examples include: telephone operator and file clerk.\u003C/li\u003E\u003Cli\u003ETypically requires overnight travel less than 10% of the time.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E 1 yr. Previous Workforce experience\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ECMS\u003C/li\u003E\u003Cli\u003EVerint 360\u003C/li\u003E\u003Cli\u003EForecasting and scheduling in a large call center, and across multiple centers.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003ECall Center Experience\u003C/li\u003E\u003Cli\u003EPrevious workforce management experience WFM\u003C/li\u003E\u003Cli\u003EStrong Excel Skills\u003C/li\u003E\u003Cli\u003EAbility to analyze data and make staffing level decisions.\u003C/li\u003E\u003Cli\u003EAbility to work with little direction\u003C/li\u003E\u003Cli\u003EStrong attention to detail and ability to influence others that they don\u0027t have direct reporting authority over\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003C/div\u003E

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Posted: 2020-01-03 Expires: 2020-03-02

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Workforce Analyst

Home Depot
Kennesaw, GA 30144

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